General Questions
How can I check the quality of RTO resources?
Yes, you can request a free sample of our RTO resources by filling in a form on our website or contact our team at 1800 959 958 or support@vetresources.com.au.
How are your resources validated?
Can you provide validation documents?
What does an Assessment Kit include?
Trainer assessment pack: It includes the knowledge questions, practical tasks which students must perform. The trainer pack has the benchmark answers so that the trainer can mark the student based upon those benchmark answers.
Student assessment pack: It contains knowledge questions and practical tasks that students must complete and perform to get their results.
Unit mapping document: The mapping document explains how the knowledge questions and practical tasks are mapped to the performance criteria, performance evidence, and knowledge evidence.
Unit information pack: It contains information about the units and what resources are required to complete the assessment.
Additional documents – These are other supporting documents that the student can refer to complete their assessment. It may contain policies and procedures, templates, and feedback forms.
Is it possible to contextualise the purchased resources?
Do you provide audit assistance in case of compliance issues?
Further Information – https://vetresources.com.au/quality-assurance
I have feedback on a product I have purchased. What should I do?
How do I use my resources if the link expires?
In what format will I receive the resource files?
When will I receive the resources after I have placed the order?
We need to create selected elective units. Can you help?
Is it possible to make changes to my purchased order?
How will I get logins to the simulated workplace(s) website?
Are all your resources compatible with online learning?
Do you provide scorm packages?
Order & Payment
Are any EMI payment plans available, or the order is to be paid in full?
Yes, EMI payment plans are available. Please get in touch with us for the details.
How do I pay for my order?
We provide different options, which are as listed:
- Bank transfer – For this method, you must share the payment receipt with us
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Moula Pay – Installment Payment
What is the delivery timeline of pre-ordered RTO Resources?
For all pre-order related queries, please contact our team at support@vetresources.com.au or call us 1800 959 958.
Will I get additional discounts if I order RTO Resources in bulk?
Yes, check out our website or social pages for the latest offers. You can also contact our team for special offers at support@vetresources.com.au or call us at 1800 959 958.
Do you have promos or sales?
Yes, Yes and YES! We love promos, offers and all things discounts. Check out our home page & social channels for the latest RTO Resources on sale or discount codes. You can also sign up for our newsletter to stay updated on our sales.
Invoice
Can I request a copy of the tax invoice?
Yes. Contact our team to get a copy of the invoice at support@vetresources.com.au or call us at 1800 959 958.
How can I correct/change my invoice details?
To change or correct any details in the invoice, contact our team at support@vetresources.com.au or call us 1800 959 958
Refund & Return
What is your refund/return policy?
We deliver our resources through a digital format so you can download the resources quickly and efficiently.
- If you purchased the RTO resources and Training Materials from our website and changed your mind prior to delivering the resources, you are entitled to a full refund. Please email us at support@vetresources.com.au.
- If the resources have been delivered to you through email, Google or Dropbox link or shipped, unfortunately, we will not be able to give a refund.
- Please refer to our ‘Quality Assurance‘ if you are not satisfied with the product.
- VET Resources will deliver your purchased RTO resources, Assessment kits and Training Materials or units of competency etc. via email or Google link in 2 to 4 business days after the payment. If you need resources asap, then call 1800 959 958.
What happens when the resources I bought get superseded?
If your purchased resources are superseded and equivalent, then you will get updated resources at minimal cost according to our schedule. If purchased resources are non-equivalent, then you will have to re-purchase the resources. As an existing client, you will get the resource at a discount.