Every resource we sell comes with our Audit Assist Guarantee: if an official auditor finds that one of our resources, in the unmodified form we supplied it, doesn’t meet a regulatory requirement, we’ll help you understand the finding and rectify the resource — at no additional cost.
Our resources are developed by subject matter experts and instructional designers, then reviewed by compliance specialists before they’re made available for purchase. Every resource is checked for currency, relevance, and compliance before it reaches you.
That said, we want to be upfront with you: no provider can guarantee that training and assessment resources will pass an audit. Whether you pass depends on factors outside the resource itself, including:
A compliant resource used the wrong way is still a finding waiting to happen — the guarantee below covers the resource itself, not how it’s implemented.
If an official regulatory body — ASQA, VRQA, or TAC — finds non-compliance in one of our resources in its original, unmodified form, we will:
To use the Audit Assist Guarantee:
All assistance under this guarantee is subject to the terms of our Service Agreement or End User Licence Agreement, as applicable.
A copy of the official audit report, plus the specific documents it references, submitted at least 14 days before your response deadline. This gives our compliance team full visibility of what the auditor identified so we can work with you on a solution.
Yes — we’re happy to sign a confidentiality agreement so anything you share with us about an audit finding stays between us.
Only to the parts that remain in their original, unmodified form. Once a resource has been contextualised or edited, issues arising from those changes fall outside the guarantee — though we can still assist at our usual rates.
Once the response window has elapsed, we’re unable to offer this as a free service. Contact our office and we can talk through what support is still available and at what cost.
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