What is your refund/return policy?
We deliver our resources through a digital format so you can download the resources quickly and efficiently.
- If you purchased the RTO resources and Training Materials from our website and changed your mind prior to delivering the resources, you are entitled to a full refund. Please email us at info@vetresources.com.au.
- If the resources have been delivered to you through email, SharePoint or OneDrive link or shipped, unfortunately, we will not be able to give a refund.
- Please refer to our ‘Quality Assurance’ if you are not satisfied with the product.
- VET Resources will deliver your purchased RTO resources, Assessment kits and Training Materials or units of competency etc. via email or SharePoint or OneDrive link in 2 to 4 business days after the payment. If you need resources asap, then call 1800 959 958.
What happens when the resources I bought get superseded?
If your purchased resources are superseded and equivalent, then you will get a free update according to our schedule. If purchased resources are non-equivalent, then you will have to re-purchase the resources. As an existing client, you will get the resource at a discount.