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Core Unit:
| 1 | AHCMER306 | Sell products and services |
| 2 | AHCWHS302 | Contribute to workplace health and safety processes |
| 3 | AHCWRK212 | Work effectively in industry |
| 4 | AHCWRK320 | Apply environmentally sustainable work practices |
| 5 | BSBOPS304 | Deliver and monitor a service to customers |
| 6 | BSBOPS305 | Process customer complaints |
Elective Unit:
| 1 | BSBPEF301 | Organise personal work priorities |
| 2 | BSBPEF403 | Lead personal development |
| 3 | ICTICT214 | Operate application software packages |
| 4 | SIRRINV002 | Control stock |
| 5 | SIRRMER001 | Produce visual merchandise displays |
| 6 | SIRXMKT002 | Use social media to engage customers |
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