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Core Unit:
| 1 | BSBOPS203 | Deliver a service to customers |
| 2 | BSBTWK201 | Work effectively with others |
| 3 | BSBWHS211 | Contribute to the health and safety of self and others |
| 4 | CUAIND212 | Develop and apply knowledge of information and cultural services organisations |
| 5 | ICTICT214 | Operate application software packages |
Elective Unit:
| 1 | BSBINS307 | Retrieve information from records |
| 2 | BSBSUS211 | Participate in sustainable work practices |
| 3 | BSBTEC201 | Use business software applications |
| 4 | CUACNM211 | Monitor collections for changes in condition |
| 5 | CUAEVP211 | Assist with the staging of public activities or events |
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