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Core Unit:
| 1 | FNSCUS403 | Deliver a professional service to customers |
| 2 | FNSINC411 | Conduct work according to professional practices in the financial services industry |
| 3 | FNSINC412 | Apply and maintain knowledge of financial products and services |
| 4 | FNSINC513 | Identify and apply complex ethical decision making to workplace situations |
| 5 | FNSRSK411 | Apply risk management strategies to own work |
Elective Unit (Group A):
| 1 | BSBOPS404 | Implement customer service strategies |
| 2 | FNSASIC311 | Establish client relationship and analyse needs |
| 3 | FNSASIC312 | Provide personal advice on non-relevant financial products |
| 4 | FNSCUS412 | Resolve disputes |
| 5 | FNSSAM413 | Identify and provide initial information to potential new clients |
| 6 | FNSSAM421 | Provide information on financial products and services to clients |
| 7 | FNSSAM422 | Implement promotional strategies for financial products and services |
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