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Core Unit:
| 1 | BSBTWK201 | Work effectively with others |
| 2 | SITHIND006 | Source and use information on the hospitality industry |
| 3 | SITHIND007 | Use hospitality skills effectively |
| 4 | SITXCCS011 | Interact with customers |
| 5 | SITXCOM007 | Show social and cultural sensitivity |
| 6 | SITXWHS005 | Participate in safe work practices |
Elective Unit:
| 1 | SITHIND005 | Use hygienic practices for hospitality service |
| 2 | SITHACS009 | Clean premises and equipment |
| 3 | SITHACS010 | Provide housekeeping services to guests |
| 4 | SITHACS012 | Launder linen and guest clothes |
| 5 | SITHACS013 | Provide porter services |
| 6 | SITXCCS010 | Provide visitor information |
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