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Core Unit:
| 1 | SITTIND003 | Source and use information on the tourism and travel industry |
| 2 | SITXCCS015 | Enhance customer service experiences |
| 3 | SITXCOM007 | Show social and cultural sensitivity |
| 4 | SITXCOM010 | Manage conflict |
| 5 | SITXFIN008 | Interpret financial information |
| 6 | SITXHRM007 | Coach others in job skills |
| 7 | SITXWHS007 | Implement and monitor work health and safety practices |
Elective Unit:
| 1 | SITTTVL001 | Access and interpret product information |
| 2 | SITTTVL002 | Provide advice on international destinations |
| 3 | SITTTVL003 | Provide advice on Australian destinations |
| 4 | SITTTVL004 | Sell tourism products or services |
| 5 | SITTTVL005 | Prepare customer quotations |
| 6 | SITTTVL006 | Book tourism products and process documentation |
| 7 | SITTIND004 | Source and use information on the holiday park and resort industry |
| 8 | SITXINV007 | Purchase goods |
| 9 | HLTAID011 | Provide First Aid |
| 10 | SITXWHS006 | Identify hazards, assess and control safety risks |
| 11 | SITXCCS019 | Prepare quotations |
| 12 | SITXHRM008 | Roster staff |
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