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Core Unit:
| 1 | BSBTWK501 | Lead diversity and inclusion |
| 2 | SIRXOSM007 | Manage risk to organisational reputation in an online setting |
| 3 | SITTIND003 | Source and use information on the tourism and travel industry |
| 4 | SITXCCS015 | Enhance customer service experiences |
| 5 | SITXCCS016 | Develop and manage quality customer service practices |
| 6 | SITXCOM010 | Manage conflict |
| 7 | SITXFIN008 | Interpret financial information |
| 8 | SITXFIN009 | Manage finances within a budget |
| 9 | SITXFIN010 | Prepare and monitor budgets |
| 10 | SITXHRM009 | Lead and manage people |
| 11 | SITXMGT004 | Monitor work operations |
| 12 | SITXMGT005 | Establish and conduct business relationships |
| 13 | SITXWHS007 | Implement and monitor work health and safety practices |
Elective Unit:
| 1 | SITTTVL001 | Access and interpret product information |
| 2 | SITTTVL003 | Provide advice on Australian destinations |
| 3 | SITTTVL004 | Sell tourism products or services |
| 4 | SITTTVL007 | Use a computerised reservations or operations system |
| 5 | SITXFIN011 | Manage physical assets |
| 6 | SITXGLC002 | Identify and manage legal risks and comply with law |
| 7 | SITXMGT006 | Manage projects |
| 8 | SITXWHS006 | Identify hazards, assess and control safety risks |
| 9 | SITXHRM012 | Monitor staff performance |
| 10 | SITXHRM010 | Recruit, select and induct staff |
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