Session Plan – AURACA101 Respond to customer needs and enquiries in an automotive workplace

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  • Product Resource Type: Units of Competency
  • Product Training Packages: AUR Products

$43.87 $125.35

Welcome to the AURACA101 Session Plan – a comprehensive guide designed to equip your students with the skills and knowledge required to excel in identifying customer needs and enquiries and providing effective information and advice when supplying automotive products and services.

Tailored specifically for RTO managers and leaders in Australia, this session plan ensures your learners are prepared to thrive in an automotive workplace.

With a strong focus on practical application and adherence to industry standards, the AURACA101 Session Plan sets the foundation for professional success in the automotive sector.

What’s Inside AURACA101 Session Plan?

The AURACA101 session plan is meticulously crafted to provide detailed guidance on identifying and addressing customer needs within the automotive industry. Here’s what you’ll find inside:

  1. Comprehensive Unit Overview: An in-depth explanation of the skills and knowledge required to effectively identify customer needs and provide appropriate advice on automotive products and services.
  2. Structured Learning Objectives: Clearly defined objectives to ensure students understand the core competencies necessary for this unit, including customer interaction, product knowledge, and advisory skills.
  3. Lesson Plans: Detailed lesson plans that outline activities and assessments for each session, ensuring a structured and effective learning journey.
  4. Practical Exercises: Hands-on tasks and real-world scenarios to apply theoretical knowledge, helping students develop practical skills in customer service and product advisory.
  5. Assessment Criteria: Comprehensive criteria to guide student performance and ensure they meet the required standards for the unit.
  6. Compliance Guidelines: Essential information on workplace health and safety legislation, organisational requirements, and industry standards, ensuring all activities are compliant.
  7. Customer Interaction Strategies: Tips and techniques for effective communication and consultation with customers, crucial for providing high-quality service and advice.


Enrolling in the AURACA101 session plan offers numerous advantages:

  1. Enhanced Customer Service Skills: Gain a deep understanding of how to identify customer needs and provide accurate and helpful advice on automotive products and services.
  2. Product Knowledge Expertise: Develop the ability to understand and communicate detailed information about various automotive products and services, enhancing customer satisfaction.
  3. Compliance Assurance: Learn to carry out all tasks in accordance with organisational requirements and workplace health and safety legislation, ensuring your work meets industry standards.
  4. Professional Development: Build your professional profile by mastering advanced customer service and advisory skills that are highly valued in the automotive industry.
  5. Effective Communication: Improve your ability to interact with customers, fostering a positive and professional customer experience.
  6. Complete Contextualisation: The session plan can be fully customised to suit the specific needs of your students and organisational requirements, ensuring a tailored learning experience.
  7. Unlimited License: Enjoy the flexibility of an unlimited license, allowing you to use the session plan across your organisation without restrictions.

By following the AURACA101 session plan, your students will be well-equipped to handle the responsibilities of identifying customer needs and providing effective advice on automotive products and services, setting them on the path to professional excellence.


Session Plan – AURACA101 Respond to customer needs and enquiries in an automotive workplace

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Our compliant and quality assured resources will be delivered to you in soft copy format. Each of the .zip files contains multiple editable Microsoft Office (MS Word, MS Excel, MS PowerPoint, etc.) files that you are free to rebrand and reproduce within your registered training organization (RTO). RTOs can purchase a license for their RTO only and are not permitted to share the documents with any other entity. Purchasers are asked to agree to a license agreement to this effect before purchase. For more information, please refer to our Quality Assurance page.

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